CrossCountry Low Cost Insurance LLC and DBA SameDay Low Cost Insurance Services Customer Refund/Cancellation Policy

1. Refund Eligibility

We strive to provide the best insurance services to our clients. In the event that you are dissatisfied with our services or have overpaid, you may be eligible for a refund under the following circumstances:

• Overpayment: If you have made an overpayment on your insurance premium or fees.
• Cancellation: If you cancel your policy within the specified cooling-off period(same-day), subject to the terms and conditions of the policy.

2. Refund Process

To request a refund, please follow these steps:

1. Contact our office by phone or email to initiate the refund request.
2. Provide necessary details, including your policy number, contact information, and a description of the refund request.
3. Our team will review your request and, if eligible, process the refund within 5 business days.

3. Overpayment Refunds

If you have made an overpayment on your premium or fees, we will refund the excess amount to the original payment method. Please allow up to 5 business days for the refund to reflect in your account.

4. Cancellation Refunds

If you cancel your policy within the cooling-off period(same-day), your refund will be based on the terms and conditions outlined in your policy document. Refunds will be processed in accordance with these terms.

5. Contact Information

If you have any questions or need assistance with our refund policy, please contact our office at: